Mondial Assistance Italia S.p.A. on privacy
Mondial Assistance Italia S.p.A. understands that in this age of rapid technological advances customers may have concerns about the privacy of the Personal Information they provide. Mondial Assistance Italia
S.p.A. believes that an individual's Personal Information should be handled with the utmost respect and we are committed to protecting their privacy and confidentiality. It is important to us that our customers are confident that their Personal
Information will be treated with the necessary degree of privacy. Our aim is to ensure that our customer’s Personal Information is handled in a responsible and reliable manner.
What type of Personal Information is collected, why do we need
customer’s Personal Information and how do we use it?
The Personal Information we collect usually includes an individual's name, address, contact details and other information reasonably required and specific to the service we are providing. In some instances, such
as when providing travel insurance, we will need to collect sensitive Personal Information about your health and medical history depending on the type of service provided and we may need to know your credit or debit card details when you purchase
services.
Mondial Assistance Italia S.p.A. collects only the Personal Information we need to provide a number of diverse services to our
customers and clients via this website. In relation to our travel insurance services the Personal Information we request allows us to assess risks and administer insurance cover and claims.
The Personal Information allows us to process and issue your policy booking and to send through your policy wording and certificate
by fax, post or email.
We may subsequently use the Personal Information to handle any assistance or claim you, or the person’s
travelling with you, may have. Employers, contractors and agents of Mondial Assistance Italia S.p.A. and other members of the Mondial Assistance Group (further details of which can be found atwww.mondial-assistance-group.com) may be given access to any Personal Information which Mondial Assistance Italia S.p.A. collect, but their use shall be limited to performance of their duties in relation to the services provided by Mondial Assistance Italia
S.p.A.
We will only disclose Personal Information in order to fulfil our obligations in respect of the provision of services to our customers. Other
than is required by law or as set out in this Privacy Policy, Mondial Assistance Italia S.p.A. will not disclose, rent or sell the Personal Information to any third party without your permission.
Mondial Assistance Italia S.p.A. may from time to time contact you for promotional purposes, such as notifying you of improvements to the
services or new services offered by Mondial Assistance Italia S.p.A. If you specifically do not wish to receive these communications then you can inform us of this at any time by contacting us via the details given below.
The Personal Information will be held only as long as necessary to ensure that the website runs smoothly and to
provide any service you request via the website. Mondial Assistance Italia S.p.A. may notify you on the website that your Personal Information may be used to allow Mondial Assistance Italia S.p.A. to contact you for "service administration purposes". This
means that Mondial Assistance Italia S.p.A. may contact you for a number of purposes relating to the services we provide on the website. For example, Mondial Assistance Italia S.p.A. may wish to provide you with a password reminder or notify you that a
particular service has been suspended for maintenance.
What security do we use to protect customer information?
Mondial Assistance Italia S.p.A. considers the security of our customer's Personal Information as an important and necessary part of the responsible management of our corporate data. Mondial Assistance Italia
S.p.A. therefore takes all reasonable steps to ensure that customer Personal Information is secure and is safeguarded from loss, misuse, unauthorised access, modification or disclosure. All information is kept on a specifically designed database for
Mondial Assistance Italia S.p.A.'s use only.
When you purchase your insurance, we offer the use of secure server software that encrypts all information you input before it is sent to us.
This ensures that the Personal Information is reasonably protected against unauthorised interception.
In order to comply with our obligations we follow strict security procedures in the storage and disclosure of Personal Information to prevent
unauthorised access to that information.
Our use of "cookies"
Cookies are small text files of information that are stored by your browser on your computer's hard drive and can be used by website operators to recognise users and collect Personal
Information.
Mondial Assistance Italia S.p.A. may use "cookies" of this nature to improve the quality of service that we provide to you.
We use tracking software to monitor customer traffic patterns and site usage to help us develop the design and
layout of the site. This software does not enable us to capture any personally identifying information.
Access to Personal
Information
It is important to Mondial Assistance Italia S.p.A that our customers' Personal Information is accurate, complete and up to date. Please contact us at any time to access, update, correct, or revise your Personal
Information on +39 02 23695.1 or email
comunicazione@mondial-assistance-italia.it
If you have any queries or concerns regarding your Personal Information we hold please contact us on +39
02 23695.1 or emailcomunicazione@mondial-assistance-italia.it
Your consent
In accessing and using the Mondial Assistance Italia S.p.A. website, you consent to the holding, processing and transferring of any of your Personal Information you give to Mondial Assistance Italia S.p.A. in the
ways described in this Privacy Policy.
Notification of changes
If we decide to change, modify, renew, alter or update our privacy policy, we will post those changes on this page so that you are always aware of what Personal Information we collect, how we use it and in what
circumstances we disclose it.
Third Party Websites
The Website may contain links to other websites. Mondial Assistance Italia S.p.A is not responsible for the privacy practice or content of such websites.
Automated Decisions
Some of our decisions are automated, based on information you provide to us. If you would like us to review a decision we have made about you (whether or not automated), please let us know within 21 days of being
notified of a decision we have made about you.
Mondial Assistance Italia S.p.A -
Website Terms and Conditions
1. Mondial Assistance Italia S.p.A
1.1 Mondial Assistance Italia S.p.A is a company incorporated in Italy whose address is Via Ampère, 30, I-20131, Milan, Italy (Mondial Assistance Italia).
2. This Website
2.1 Mondial Assistance Italia owns and operates the website located atwww.mondial-assistance-italia.it(the
"Website"). By accessing and using the Website you the user ("you" or "your") are agreeing to bebound by these terms and conditions (the "Terms") which govern your access to and use of the
Website.
3. Ownership and Use of Content
3.1 All text, data, charts, tables, software, video, music, sound, graphics, photographs, illustrations, artwork, names, logos, trade marks, service marks and other material on the Website (the "Content") and
all rights in it belongs to Mondial Assistance Italia. You may retrieve and display Content from the Website on a computer screen, print individual pages on paper (but not photocopy them) and store such pages in electronic form on disk (but not on any
server or other storage device connected to the network) for your personal use. Content may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any other way.
3.2 You agree not to adapt, alter or create a derivative work from any of the Content on the Website or to use it for any purpose other than for your personal and non-commercial
use.
4. Unlawful Use
4.1 You agree to use this Website only for lawful purposes and in a manner that does not infringe the rights of or restrict or inhibit the use and enjoyment of the Website by any third party. Such restriction
or inhibition includes, but is not limited to, conduct which is defamatory, or which may harass, cause distress or inconvenience to any person and the transmission of obscene or offensive content or the disruption of the normal flow of dialogue within the
Website.
5. Intellectual Property Rights
5.1 All copyright, trade marks, database rights and other intellectual property rights that may exist in this Website and the Content shall remain at all times the
property of Mondial Assistance Italia. 5.2 The trade marks, service marks and logos used and displayed on this Website ("Trade Marks") are registered or unregistered trade marks of Mondial Assistance Italia. Nothing on this Website should be construed as
granting, by implication or otherwise, any licence or right to use any Trade Mark without written permission from Mondial Assistance Italia. The name of Mondial Assistance Italia may not be used in any way, including in advertising or publicity pertaining
to distribution of Content without the prior written permission of Mondial Assistance Italia.
6. Liability
The Website and Content is provided "AS IS" and on an "AS AVAILABLE" basis and Mondial Assistance Italia does not guarantee the accuracy, timeliness,
completeness, performance or fitness for a particular purpose of the Website or any Content. All implied warranties, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement,
compatibility, security and accuracy are excluded from these Terms to the extent that they may be excluded as a matter of law.
6.2 In no event will Mondial Assistance Italia be liable for any loss including, without limitation, indirect or consequential loss, or any damages arising from loss of use, data or profits, whether in
contract, tort or otherwise, arising out of or in connection with the use of this Website.
6.3 Mondial Assistance Italia has tried to ensure that all the Content provided on the Website is correct at the time of publication. The Content is
provided on an information basis only and should not be relied upon. No responsibility is accepted by or on behalf of Mondial Assistance Italia for any errors, omissions, or misleading Content on the Website or on any websites to which the Website
connects.
6.4 Mondial Assistance Italia does not warrant that the Website or Content will be uninterrupted or error free, that any defects will be corrected, or that this Website or the server that makes it available
are free of viruses or bugs.
7. Privacy
7.1 You must read and accept the Mondial Assistance Italia Privacy Policy above which details what type of personal information Mondial Assistance Italia may collect from you when you visit the Website and how
Mondial Assistance Italia may store and use the information in accordance with data protection laws.
8. Changes to the Terms
8.1 Mondial Assistance Italia reserve the right, at its discretion, to make changes to any parts of the Website or
these Terms. When these Terms are amended, Mondial Assistance Italia will publish details of the amendments on the Website. Your continued use of the Website is taken as your agreement to be bound by these Terms as
amended.
9. Jurisdiction
9.1 These Terms shall be governed by and construed in accordance with Italian Law and subject to the exclusive jurisdiction of the Italian
Courts.
10. Severability
10.1 If these Terms or any part of them should be determined to be illegal,
invalid or otherwise unenforceable under the laws of any state or country in which these Terms are intended to be effective, then to the extent that they are so illegal, invalid or unenforceable, they shall in that state or country be treated as severed
and deleted from these Terms and the remaining Terms shall survive and remain in full force and effect and continue to be binding and enforceable in that state or country.
11. Conflict
11.1 If there is any conflict between these Terms and any other oral or written agreement between you and Mondial Assistance Italia then these Terms shall
prevail.
12. Events beyond our control
12.1 Mondial Assistance Italia will not be responsible for any breach of these Terms caused by circumstances
beyond its reasonable control.
13. Links
13.1 Mondial Assistance Italia is not responsible for the availability or content of any third party websites or
material you access through this Website.
14. File Download
14.1 Certain files of Content may be available for download from the Website. These files of Content are subject to these Terms.
15. Binding Agreement
15.1 During the course of your use of the Website, Mondial Assistance Italia may provide you with a
quote for insurance cover. This insurance quote is SUBJECT TO CONTRACT and is not intended and nor does it form part of a binding agreement between you and Mondial Assistance Italia.
