Mondial Assistance Group 2Righe

Reinforced market positioning due to tailor-made solutions

As a player in the Italian utilities sector, you are experiencing increased market freedom and privatisation. In response, you must innovate in order to secure your customers' loyalty. Mondial Assistance Italia can help you successfully take this important step.

Case study: One of Italy’s largest utility companies is challenged by market privatisation

Mondial Assistance designs an innovative solution to help a major corporate client adjust to market privatisation.

One of Italy's most important electricity companies, faced with a fundamental change in market structure, asked Mondial Assistance  to design an appropriate solution to help them meet this challenge. They needed to extend their service offer beyond electricity with value-added innovation, in order to improve customer loyalty and remain competitive in tougher conditions.

Mondial Assistance applied all its expertise to design a pertinent, innovative offer capable of reaching the country's 16 million households.

Home assistance services for individuals

Mondial Assistance put its entire network of home service and assistance providers at the disposal of this corporate client. This unique offer provides much more than the traditional electricity services. Now individuals also benefit from the skills of roofers, plumbers, security guards and even emergency intervention experts.

Assistance services for shops and businesses

Shops and corporate businesses, another important target, can also benefit from this innovative solution which provides assistance and services beyond electricity-related needs. Created with the objective to build global solutions for multi-target groups, Mondial Assistance Italia has enabled this utilities client to offer these new services to its massive potential client base of 16 million households. The success of such a challenge strengthens the positioning of this client and naturally builds its customer loyalty.

In complex situations, such as the utilities industry, where designing a solution means considering national economic parameters and redefining the market, Mondial Assistance remains true to its goal to provide quality, innovative solutions for total client satisfaction. Whatever your utilities business, we can do the same for you. So, contact us right now with your own specific requirements. Simply send an email by clicking here. Indicate your name, organisation and contact details and an account executive will get back to you very quickly.

To discover the kinds of solutions we provide to companies in other business sectors, please review the column on your left and select the area which interests you.
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