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Innovative solutions reflect changing market demand

Part of being a tour operator is reassuring your customers that you have provided for their comfort and protection at all times. As their attitudes change, it is important that your offer does too. Mondial Assistance Italia can help keep your offer evolving at pace with your customers.

Case study: A major tour operator is challenged by the volatile and uncertain tourism market.

Mondial Assistance Italia's close collaboration with a large Italian Tour Operator results in a tailor-made solution for a precise and immediate need.

One of Italy's leading tour operators experienced both the market slowdown and an increase in tourists' travelling concerns, resulting in a weak perception of its travel insurance offering. This operator came to Mondial Assistance Italia for a solution, requesting that we develop new services which would improve the perception of their travel insurance policies.
 
In response, we created two new assistance services which reassure nervous travellers and thereby give added value to the overall sector.

Cancellation reimbursement at any time

Customers may now cancel a trip up to 6 days prior to departure without providing an explanation or documents justifying their decision. At any time, for any reason, their cancellation is accepted and reimbursed, with no questions asked.

Assistance for those at Home

Family members who remain at home while the husband or wife is travelling now benefit from unique home assistance services for the duration of the travel period. This makes travelling a little easier because customers know that their loved ones are being well cared for in their absence.

This demonstrates how efficiently Mondial Assistance Italia reacts and designs solutions based on its profound understanding of the tour operator business and its end customer. We can meet all challenges, simple or complex, for your tour operator business, so, why not get in touch with us right now with your own specific requirements. Simply send an email by clicking here. Indicate your name, organisation and contact details and an account manager will get back to you very quickly.

To discover the kinds of solutions we provide to companies in other business sectors, please review the column on your left and select the area which interests you.
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