Hand in hand Customer service

Tailored solutions span all business sectors
Mondial Assistance Italia specialises in providing your business with the most appropriate, transparent customer offer. We keep your corporate culture in mind and remain transparently behind the scenes, working in your name so that your customers recognise our solutions as an integral part of your business. We work with you in tandem, creating tailor-made, effective solutions to serve your customers around the clock, around the world.

Our network of service providers guarantees foolproof intervention
Mondial Assistance Italia ensures that you and your end customers receive quality assistance and services 24-hours a day, all year round due to our vast network of service providers in Italy. Within minutes, we can mobilise skilled medical teams of doctors, nurses and emergency aid, or expert technical assistance for automobile breakdowns and repair. Lawyers, legal teams and skilled artisans such as plumbers, carpenters, electricians and roofers can also be operational immediately, thereby minimising the transition time and maximising intervention efficiency.

A worldwide Group network supports you and your customers
Mondial Assistance Italia operates under the same system as all other Mondial Assistance Group companies. Our technically advanced operations centre is open 24 hours a day, 365 days a year, and staffed by multi-lingual, highly trained assistance coordinators. In turn, all of the Group’s operations centres worldwide are supported by our extensive networks of correspondents. And these correspondents access hundreds of thousands of service providers around the world. As you can see, our organisation is structured to serve you and your customers - whatever the situation may be - with the right solution, anytime, anywhere.