Nothing speaks louder than the truth

Mondial Assistance Italia’s multi-lingual, around-the-clock operations centre, combined with its extensive network of assistance and service providers, delivers the best solutions when and where you need them. Here are a few true stories illustrating how, through real time interaction, we manage complex situations, anytime, anywhere.

Milan, Italy 12:31 p.m.
August 21st, 2008

An insured customer is vacationing in Sicily when he receives a phone call from Milan that his flat is flooding. A burst pipe has severely damaged the walls, furniture, ancient hardwood floors and electrical system, and has also caused damage to the
ceiling in the flat below.
Our...

Sardinia, 5:45 p.m.
April 10th, 2007

A young couple, touring Sardinia by motorbike, are involved in a serious collision. The wife is only slightly injured, but her husband is in serious condition. Mondial Assistance Italia’s operations centre is contacted immediately and
coordinators arrange to transfer the injured...

Djerba 11:08 a.m.
June 26th, 2006

A 62-year old man from Tuscany with a headache, is taken to a local hospital and diagnosed with an aneurysm. More tests are needed, but require sophisticated neurosurgery facilities.
On June 28th, Mondial Assistance Italia’s correspondents coordinate the patient’s transfer to...