Our commitment to Quality

Quality in management

After the merger, the new company voiced a priority objective - to honour its strong internal commitment to uniting the different management processes as quickly as possible in an effort to minimise transition time and complexity. Mondial Assistance kept the best of the different existing systems, creating a unique, superior set of internal management processes.

ISO9002 Certification

In June 2002, Mondial Assistance Italia received ISO9002 certification (now UNI EN ISO 9001:2000) just six months after it was founded. This certification guarantees that the internal processes on which the whole of the company’s services is based, have been tried and tested and meet with very strict criteria. It is also a measure of our improved efficiency - with the same staff, Mondial Assistance Italia has achieved higher quality results in less time. And it recognises not only what we have achieved, but also our intentions to continue striving for improvement in all service areas. In this way, we will be sure to provide optimum service to our customers.

Customer satisfaction is our goal

Our ongoing goal to continually achieve quality excellence in internal processes and external services is ultimately to be able to meet the demands of our clients and their customers. After all, in our business, true quality is measured by how well and how efficiently we provide relief to those who need it - whether this relief is delivered in information, intervention assistance, physical and moral comfort, or reassurance. As long as we strive to deliver the best quality offer, we will accomplish our goal - complete customer satisfaction.

If you would like to know more about the Group’s quality standards, please click here to connect to our Corporate web site.